Policies

We understand that schedules change, and we try to be as accommodating as possible. However, when appointments are cancelled without adequate notice, other clients who could have been seen miss out on that opportunity.

• 24-Hour Notice Required: Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
• Late Cancellations: Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee equal to 50% of the scheduled service cost.
• No-Shows: Failure to arrive for your scheduled appointment without notification may result in a fee equal to 50% of the scheduled service cost.
• Repeated Late Cancellations: Clients with multiple late cancellations or no-shows may be required to provide a deposit when booking future appointments.

To cancel or reschedule, please call (713) 256-2322 or email info@melissaalexanderpa.com.

We strive to stay on schedule so that every client receives their full appointment time. Please plan to arrive 5-10 minutes before your scheduled appointment to complete any necessary paperwork.

• If you arrive late, we will do our best to provide your full service.
• However, if your late arrival prevents us from completing your treatment without impacting the next client, your service may need to be shortened or rescheduled.
• If we cannot accommodate your full service, you will only be charged for the portion of service provided.

Running late? Please call us as soon as possible so we can advise on the best course of action.

Due to the nature of aesthetic services, refunds are generally not available for services once they have been rendered.

• Service Concerns: If you are unsatisfied with your treatment results, please contact us within 14 days to discuss your concerns. We are committed to your satisfaction and will work with you to address any issues, which may include complimentary follow-up treatments or adjustments where appropriate.
• Product Returns: Unopened skincare products may be returned within 14 days of purchase in their original packaging for store credit. Opened products cannot be returned for hygiene reasons.
• Package/Pre-Paid Services: Pre-paid service packages are non-refundable but may be transferred to another person with written notice.

The safety and appropriateness of treatments is our top priority.

• Medical Aesthetic Services: Available to clients 18 years of age and older only.
• Esthetician Services: Most services are available to clients 18 and older. Certain services (such as facials and waxing) may be available to clients under 18 with:
  • Written parental/guardian consent
  • A parent or guardian present during the appointment
• We reserve the right to decline any service if we determine it is not appropriate for a client regardless of age.
• Valid government-issued ID may be required to verify age.

The information provided on this website and during consultations is for educational and informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

• Medical aesthetic services are performed by a licensed Physician Assistant under physician supervision in accordance with Florida law.
• Individual results vary and are not guaranteed. Results depend on multiple factors including individual anatomy, skin type, age, lifestyle, and adherence to pre- and post-treatment instructions.
• A medical evaluation is required prior to medical aesthetic treatments to determine eligibility and appropriateness.
• All aesthetic treatments carry potential risks and side effects, which will be discussed during your consultation.
• Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
• Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

We are committed to protecting your privacy and handling your personal information responsibly.

• Information Collection: We collect personal information necessary to provide services and communicate with you about your care, including name, contact information, and health history (for medical services).
• Use of Information: Your information is used solely for providing services, appointment reminders, and practice communications. We do not sell or share your personal information with third parties for marketing purposes.
• Medical Records: Medical records are maintained in accordance with applicable federal and state laws and regulations, including HIPAA where applicable.
• Website: This website may use cookies for analytics and functionality. No personally identifiable information is collected through website browsing.
• Your Rights: You may request access to your records or ask questions about our privacy practices at any time.

For a complete copy of our privacy policy, please request one during your visit or contact our office.